I have big feet and its virtually impossible to find shoes in-store to fit a size 12 foot. So often the selection would consist of sneakers and granny loafers or some hideous combination of the two. I tortured myself for years saying that I wanted to try my shoes on before making the purchase. But with the pickins getting more and more slim, I decided to give online retail a try.
The first place I looked was Endless which has a good selection in my size, but a little light on the cute. At Zappos I got size + selection + style + great customer service. What does that equal? A happy customer.
Until recently I had bought four and returned 2 pairs of shoes. The first two I had returned almost immediate; one because it didn’t fit and another for coming apart at the seams after on a few wears (I’m talking 4 or 5 times in less than a year). I had planned on keeping the last returned item, but alas, those too had to be returned when the heel came out after only 4 months (hey, I call manufacturers defect on things like that).
The good thing is that Zappos didn’t ask any questions about my returns. When they offered me store credit, I accepted because my goal was to get the right pair of shoes, not get my money back. Zappos even do exchanges, so I didn’t even have to wait for the return to be processed before being shipped another pair of shoes.
I really, really hope this most recent pair is the right pair. But if they turn out of have some unexpected defect, Zappos is willing to let me try again. Because Zappos rocks the customer service.
And that, ladies and gents, is why I love Zappos.